Privacy Policy

1. Information We Collect

We may collect information that customers provide directly to us, including:

• Name and contact information such as email address, mobile number, or social-media account details.
• Photos, images, files, instructions, and other materials submitted for photo-editing or printing services.
• Order details, service selections, payment-related records, transaction references, and proof of payment.
• Delivery or shipping information when physical products are ordered.
• Messages, inquiries, comments, and customer-support communications.

We may also receive technical information such as browser type, device information, IP address, timestamps, and basic website usage data when such information is provided by our website hosting, analytics, security, or platform providers.

2. Facebook, Messenger, and Meta Platform Data

Rocketfix Editing Services may use Meta Platform services, including Facebook Pages, Messenger, webhooks, and related APIs, to support customer communication and business operations.

Depending on the feature being used, we may process:

• Page and Messenger identifiers needed to route or associate messages.
• Messages sent to or from our business Page.
• Message timestamps, status information, and webhook event data.
• Other information made available through Meta APIs that is necessary for the requested business function.

We use this information only for legitimate business purposes such as customer support, responding to inquiries, monitoring message activity, maintaining service records, and improving our communication workflow.

Our use of information received from Meta APIs is subject to Meta's applicable platform terms, developer policies, and data-use requirements.

3. How We Use Information

We may use collected information to:

• Process, manage, and deliver editing, printing, and related customer orders.
• Communicate with customers about inquiries, revisions, order status, delivery, and support.
• Operate and improve our website, internal systems, customer-service tools, and business workflows.
• Maintain transaction, accounting, operational, security, and service records.
• Prevent fraud, misuse, unauthorized access, and other security issues.
• Comply with applicable laws, regulations, tax requirements, or lawful government requests.

We do not sell personal information to advertisers or data brokers.

4. Photos and Customer Files

Photos and files submitted to Rocketfix Editing Services are used primarily to perform the editing, restoration, compositing, printing, or other service requested by the customer.

Access to customer files is limited to authorized personnel, contractors, systems, or service providers who need access to perform the requested service or support our operations.

We may retain order files and related records for a reasonable period for delivery, revision, customer support, recordkeeping, fraud prevention, or legal compliance. Customers may request deletion as described below, subject to records we are legally required or reasonably permitted to retain.

5. How We Share Information

We may share information only when reasonably necessary with:

• Service providers that support hosting, cloud storage, email, messaging, payment processing, analytics, security, printing, shipping, or other business operations.
• Meta Platforms, Inc. and its services when Facebook or Messenger functionality is being used.
• Professional advisers, accountants, auditors, or legal advisers where appropriate.
• Government authorities or other parties when required by law or necessary to protect legal rights, safety, or security.

Service providers are expected to handle information only for the purposes for which it was provided and in accordance with applicable contractual and legal requirements.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer support, business records, dispute resolution, security, accounting, tax, and legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure, so absolute security cannot be promised.

8. Your Privacy Rights and Choices

Subject to applicable law, you may request access to, correction of, or deletion of personal information associated with you. You may also contact us with questions or concerns about how your information is handled.

We may need to verify your identity or relationship to an order before completing certain requests.

9. Data Deletion Requests

To request deletion of personal information or Meta-related data associated with your interaction with Rocketfix Editing Services, email us at adminsupport@rocketfixeditingservices.com.

Please include enough information for us to identify the relevant account, conversation, or order. We will review the request and delete or anonymize eligible information, subject to information we must retain for legal, accounting, fraud-prevention, contractual, or security purposes.

10. Children's Privacy

Our services are not directed to children who are not legally permitted to provide consent for online services in their jurisdiction. If we learn that personal information was collected from a child without appropriate authorization, we will take reasonable steps to delete it.

11. Third-Party Services and Links

Our website or communications may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Rocketfix Editing Services is not responsible for the privacy practices of third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The updated effective date will be shown at the top of this page.

13. Contact Us

For privacy questions, concerns, or data requests, contact:

Rocketfix Editing Services
Email: adminsupport@rocketfixeditingservices.com
Website: https://www.rocketfixofficial.com/